Introduction

Chaiyo Lotus Thai Massage Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, how we use it, and your rights under UK data protection law.

Who We Are

Chaiyo Lotus Thai Massage Ltd Trading as Chaiyo Lotus Thai Massage Salfords, Surrey Email: chaiyolotusthaimassage@gmail.com Telephone: 07982 611190

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK GDPR and Data Protection Act 2018.

Information We Collect

We may collect the following information when you contact us, make a booking, or receive a treatment:

• Name
• Phone number
• Email address
• Appointment details
• Payment information
• Treatment preferences
• Relevant wellbeing or health notes (e.g., injuries, areas of pain, areas to avoid)

We only collect information necessary to provide safe and effective massage services.

How We Use Your Information

We use your personal information to:

• Manage and confirm bookings
• Provide massage treatments safely
• Contact you about your appointment
• Process payments
• Respond to enquiries
• Maintain business records
• Send appointment reminders or updates (if requested)

We do not sell or share your information for marketing purposes.

How We Store and Protect Your Data

Your information is stored securely and accessed only by authorised staff. We use secure digital systems for bookings, messages, and emails. Any wellbeing notes are kept minimal, confidential, and only used to ensure safe treatment.

We retain your data only for as long as necessary for legal, accounting, or service‑related purposes.

Sharing Your Information

We do not share your personal information with third parties unless:

• Required by law
• You request us to
• It is necessary to process a payment (e.g., card provider)

We never sell or trade customer data.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally possible)
• Object to certain types of processing
• Request a copy of your data

To exercise any of these rights, contact us at: chaiyolotusthaimassage@gmail.com

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Chaiyo Lotus Thai Massage Ltd Email: chaiyolotusthaimassage@gmail.com Telephone: 07982 611190